1% of profit go to fighting climate changeThe Sup Group Ltd (“Sup”, “we”, “us”, “our”)
483 Green Lanes, London, N13 4BS, United Kingdom · matt@supgrowth.com
Effective on 10 May, 2021 Updated on 21 May, 2024This policy explains how The Sup Group Ltd collects, uses and protects your personal data when you visit our website or use our Instagram and social media growth services. We are the “controller” of your personal data and we comply with the UK GDPR and the Data Protection Act 2018.
Questions or requests about your data should be sent to our data protection contact at matt@supgrowth.com.
| Purpose | Lawful basis |
|---|---|
| Providing and managing the Services you subscribe to | Performance of a contract |
| Taking payment and managing your subscription | Performance of a contract |
| Customer support and service-related messages | Performance of a contract / legitimate interests |
| Improving our website and services, and security | Legitimate interests |
| Marketing communications | Consent (which you can withdraw at any time) |
| Meeting legal and accounting obligations | Legal obligation |
We do not trade, sell or misuse your personal data, and we only share it as described in Section 5.
We keep personal data only for as long as needed for the purposes above, for the duration of your subscription and a reasonable period afterwards, and as required to meet legal, tax and accounting obligations. After that it is securely deleted or anonymised.
We use a small number of trusted third parties to operate our business. They process data on our instructions and under contract:
We do not use website analytics, advertising or tracking tools, and we do not use a third-party bulk-email or marketing platform.
Our website uses only essential cookies needed for it to function correctly (for example, to manage your session and keep the site secure). We do not use analytics, statistics or advertising cookies. Stripe may set its own cookies when you make a payment, governed by Stripe’s privacy policy. You can control or block cookies through your browser settings, though blocking essential cookies may affect how the site works.
Some of our processors may store or process data outside the UK. Where they do, we ensure an appropriate safeguard is in place — such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, or transfer to a country covered by UK adequacy regulations.
Under UK data protection law you have the right to:
To exercise any right, email matt@supgrowth.com. We will respond within one month and free of charge. You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO) — ico.org.uk — though we’d appreciate the chance to resolve any concern first.
Our services are not intended for, and not available to, anyone under 18. If you believe a minor has provided us data, contact us and we will delete it.
We use appropriate technical and organisational measures to protect your data. Access is limited to staff and processors who need it to provide the Services.
We may update this policy from time to time. The current version is always posted on our website with its “last updated” date.